Hotelier & Hospitality Design - January 2023

LABS Group becomes official hotel partner for Arsenal

Liquid Assets Brokerage System (LABS) Group has partnered with Arsenal football club to become its official hotel and resort membership partner across Europe and Asia.

LABS Group is a web3 real estate company. The group’s partnership with Arsenal will enable hotels and resorts to create and customise timeshare programmes through its digital marketplace, Staynex, which will launch early next year.

Through the new system, hotel rooms will become available at a discounted price for a set period over a number of years. Customers will be able to purchase a residence pass in the form of an NFT which will grant access to the selected accommodation for the time period specified.

Bernard Lau, CEO of LABS Group, said: “Partnering with Arsenal is not only an honour, but it’s also a dream come true to be associated

with such a successful and historical football club. This will accelerate our vision of combining the hospitality industry with global brands, in a way that has not been done before.”

Juliet Slot, chief commercial officer at Arsenal said: “We’re delighted to welcome LABS Group to the Arsenal family as they prepare to launch this new product in the New Year. Our reach around the world is going to be an important part of them growing this new business.”

LABS Group partners with property developers and operators globally to tokenise assets through decentralised finance (DeFi) and power transactions with blockchain technology.

AJ Capital buys Adelphi Portrush Hotel

The hotel will continue to operate as Adelphi until autumn 2023. At this time, renovations will begin across the guest rooms and communal spaces, led by AJ’s in-house design team.

In late 2024, the hotel is anticipated to relaunch as part of Marine & Lawn. It will become the sixth property to join the collection, alongside Rusacks St Andrews (Scotland); Marine North Berwick (Scotland); Marine Troon (Scotland;) Slieve Donard (Northern Ireland); and Dornoch Station Hotel (Scotland).

Phillip Allen, president of Marine & Lawn Hotels & Resorts, said: “We’re pleased to welcome Adelphi Portrush Hotel to the Marine & Lawn collection.

“The hotel is a fantastic addition to the portfolio, offering travellers premier access to world class golf courses and Giant’s Causeway, a UNESCO World Heritage Site and one of the most stunning geological features on earth.

“The property is a true community gem and will continue to offer both locals and visitors an authentic experience that pays

homage to the rich history and rugged beauty of County Antrim and the Causeway Coast.

“We’re honoured to continue to grow our presence in Northern Ireland and thrilled that we’ll have a fully renovated Adelphi Portrush Hotel to showcase when the world of golf once again turns its eyes on Portrush for the 2025 Open Championship,” he added.

Royal Portrush was recently announced as host of the 2025 Open.

Performance of Accor, IHG and Whitbread

Reflect State of Europe’s Hotel Industry

Accor, IHG Portfolios Buoyed by Growth in Americas

Hotels across Europe generally have struggled more than those in other regions, particularly the Americas, to recover to pre-pandemic performance levels due to restrictions on travel that lingered for much of 2022 and muted inbound international tourism.

But the latest quarterly results from Europe’s three largest publicly listed hotel firms — Accor, IHG Hotels & Resorts and Whitbread PLC, owner of the Premier Inn brand — show performance very near to 2019 levels, and the CEOs of each company have

expressed optimism that the upward trend will continue in 2023.

One factor expected to bring American tourists back to Europe is a discount on the Euro compared to the U.S. dollar. European hoteliers also hope for the ease or elimination of restrictions on Chinese tourism in 2023, which would be a big boon for the industry.

Europe’s hotel rooms are also expected to benefit from higher demand from business travelers.

Results for IHG and Accor have been skewed to some extent

due to notable exposure in the Americas, where the recovery has been most prominent.

Whitbread, though, has essentially two markets — the United Kingdom and, increasingly, Germany, which was one of the last European countries to emerge from tourism lockdowns.

IHG’s Paul Edgecliffe-Johnson, chief financial officer and head of group strategy, said during a conference call with analysts that “clearly leisure has been an important factor in our numbers … but we have seen recovery across all the

week. Revenue per available room has become flat across Monday through Wednesday, and these numbers give us confidence that there is more recovery to come.”

IHG’s RevPAR in its Europe, Middle East, Africa and Asia region was down 0.1% in the third quarter versus 2019 levels, but average daily rate moved up 12%.

Edgecliffe-Johnson said IHG expects more growth in upcoming quarters in business and group demand, “which are not back to 2019 levels … and more growth to come from China and parts of Europe, Middle East and Africa.”

As for Accor, executives with the French company told analysts that Accor’s portfolio-wide RevPAR surpassed 2019 levels for the second consecutive quarter.

Revenue from group business reached 1.1 billion euros ($1.1 billion), an 83% improvement over the third quarter of 2021 and 9% above the same quarter in 2019, said chief financial officer and deputy CEO Jean-Jacques Morin.

Morin said Accor’s hotels in France posted RevPAR 11% higher than in the third quarter of 2019. Performance in Paris no longer lagged that of hotels in regional France, he added.

“The business profile of Accor is today more resilient than ever. … In September and October, we did confirm the return of corporate bookings in meetings, incentives, conventions and expositions,” he said.

Alison Brittain, who will step down in January as CEO of Whitbread, said the firm is getting more share of wallet and occupancy against its domestic U.K. competitors, namely Travelodge.

Brittain’s replacement as CEO will be Dominic Paul, current CEO of U.K. and Ireland at Domino’s Pizza Group, and former CEO of Whitbread division Costa Coffee.

Total U.K. accommodation sales in Whitbread’s latest results were 31% ahead of full-year 2020 numbers. Whitbread’s calendar is structured so that performance for full-year 2019 is written as full-year 2020, and U.K. like-for-like accommodation sales are 21.3% ahead of 2019.

Performance in Germany, Whitbread’s second largest market for its Premier Inn brand, is healthy, too, and “underlines our long-term goal of realizing between 10% and 14% return on capital,” Brittain said.

She added hotel RevPAR in Whitbread’s German portfolio is 58 euros.

Recent Developments

All three companies are adding to and fine-tuning their portfolios and loyalty platforms.

In November, IHG signed a deal with Mallorca, Spain-based Iberostar Hotels & Resorts to add approximately 70 hotels and 24,300 rooms to its distribution platform.

IHG said Iberostar is effectively its 18th brand, even though no ownership changes are part of the deal. Accor has finished restructuring its brand offerings into two distinct pillars, with legacy brands in one and lifestyle brands in the other. Accor President and CEO and Sébastien Bazin has said the move will strengthen the hotel group.

“Nine years ago, we had 10 [brands], almost all European. I reshuffled something super-complex to manage. It might be a stronger company, but it is complex, and you must share responsibility, empower staff,” Bazin said.

“The management of individual brands was fine, but when we put them together, it is three times as better. Yes, there will be mistakes, but that is fine. They will be the same mistakes I would have made,” he added.

Pulsating Pipeline

All three companies are active in Europe’s hotel development pipeline.

According to STR, CoStar’s hotel analytics firm, the U.K. leads all other countries in Europe in terms of hotels in the pipeline, with approximately 125,000 rooms in development. The next closest market, Germany, trails by 35,000 to 40,000 rooms. Spain has the third-largest hotel pipeline, with approximately 40,000 rooms. In terms of individual capitals and principal city markets, the U.K. leads the way, with London having approximately 30,000 rooms in the pipeline.

Dublin comes in second with approximately 12,500 rooms, followed by Hamburg, Istanbul and Berlin. In the top 15 markets, there are four U.K. cities represented in addition to London — Glasgow, Manchester, Edinburgh and Liverpool in the seventh, 10th, 12th and 14th spots, respectively.

Living With And Beyond Cancer

I have spent many years helping those affected by cancer to minimise the side-effects of treatment.

I was prompted to do so when my local NHS Cancer Centre asked me to work with them to create a skincare range for cancer patients. I was outraged by the lack of mainstream, easily accessible specialist products and services. In addition to creating the skincare collections, I train spas and therapists to ensure that they can welcome people safely after a diagnosis.

It has been an honour to support those affected with cancer, as well as those who love and care for them. I am often asked for advice about what to say to someone when they have been diagnosed, how to help them and how to make things better.

I have so much to say in answer to these questions, I could write a book. In fact, I have written a book. I am thrilled to be able to offer you a free practical guide of how to help someone with cancer as they go through surgery, chemotherapy, or radiotherapy, or side effects.

To register for my free e-book please visit the sign up page here.

Topics covered in Living With and Beyond Cancer

• How do you comfort someone with cancer?

• What should you not say to someone with cancer?

• What are the emotional stages of cancer?

• What do I write in a gift card to someone diagnosed with cancer?

• How does a cancer patient feel?

• Why do cancer patients push you away?

• How to help a family dealing with cancer?

• Thoughtful gifts for someone with cancer

• How to cheer up someone with cancer

• Comforting words for someone with cancer

• How to support someone with cancer from afar

• How can I help a family member with cancer?

Redevelopment of pivotal Chesterfield town centre site complete and ready for occupiers

Seven street-level retail units located on a pivotal site in Chesterfield town centre have been completed by urban regeneration specialist Jomast Developments and are now ready for tenants.

Elder Way, a former Co-op department store in the north Derbyshire town has been transformed into a landmark mixed-use leisure scheme by Jomast.

The site boasts a hotel on the upper floors and now, retail units on the ground floor. Each of the units has been boarded out and painted, creating a blank canvas for new tenants.

Jomast, one of the UK’s leading property development and investment specialists, acquired the famous 1930s Mock-Tudor building in 2016. It has since developed it into hotel accommodation and the new retail units which are targeted at food and drink operators. The new units complement the upper two floors of the four-storey building which have been operated as a 92-bed Premier Inn hotel since 2019.

Mark Hill, Development Director at Jomast said: “The transformation of the iconic and characterful former department store in Chesterfield has been a labour of love that has created a vibrant new leisure quarter for the town of which we are immensely proud. Interest in the units has been strong and we hope to welcome tenants soon.”

The transformation of the street-level units, all with glazed frontages, was completed in October, offering prospective tenants a flexible and blank canvas for their business. The units, which range in size from 1,420 sq. ft to 16,076 sq. ft are targeted at food and drink businesses. Additionally, there is 16,285sq. ft. of gym/D2 space in the basement of the building.

Mark added: “The position and location of the site at times has been challenging but our ongoing collaboration with Chesterfield

The internal transformation of Elder Way, a pivotal site in Chesterfield town centre, is now complete and ready for occupiers.

Brough Council has enabled us to create a premium and attractive business address on Chesterfield’s high street.”

Situated in the golden triangle of investment with Chesterfield town centre, Elder Way sits within the recently completed £19.9million Northern Gateway regeneration scheme which comprises a new multi-storey car park, the Northern Gateway Enterprise Centre and large-scale public realm improvements.

Northern Gateway Enterprise Centre, which opened in July earlier this year, already boasts more than 50% occupancy with 17 of the 32 offices now tenanted.

Chesterfield Borough Council is making further investment in the town centre following £20million of Levelling Up funding which,

along with additional funding from Chesterfield Borough Council, will transform key event spaces and public areas. The £26million Revitalising the Heart of Chesterfield scheme that will revitalise and better connect key areas of the historic town centre and revamp the Stephenson Memorial Hall. Work has already started and will be completed in phased until 2025.

Elder Way and the golden triangle of investment in the town centre is part of £2billion of regeneration projects currently underway across Chesterfield, which includes the £400million Peak Resort and £340million Chesterfield Waterside developments.

Enquiries for the units at Elder Way should be directed to agents WSB Property Consultants on 07587 133540 or visit www.elderway.co.uk.

Design

RICHARD HAWORTH

LAUNCHES

INNOVATIVE, SUSTAINABLE SLIPPER TO OFFER HOTEL GUESTS ECO-FRIENDLY OPTION

As the UK’s leading supplier of linens to the hotel and hospitality sectors, it will come as little surprise that Richard Haworth is leading the way when it comes to sustainable innovation and bringing eco-friendly options to market.

Following demand for less plastics to be used in products, the linen manufacturer recently launched the Natural Eco Slipper - made from a natural jute outer and cotton fabric liner for comfort. The Eco Slipper’s sole is produced using naturally derived coir - a fibre extracted from the husk of a coconut - making the product both biodegradable and recyclable.

The Manchester based business, which earlier in 2022 announced a milestone in its commitment to purchasing at least half of its total cotton from BCI farmers within the next five years, explained that the Natural Eco Slipper is its latest sustainability initiative.

Raj Ruia, Managing Director, commented: “Sustainability is something we care about deeply as we are striving to create and sell the most sustainable products possible, and move the industry to a more sustainable future.

“We’re happy to be able to offer a biodegradable slipper product to customers, as everyone in the industry looks for alternatives to non-recyclable, single-use slippers. We believe our new natural product provides a real solution to this problem and this is a big step towards enabling many hotels and spas to create a more sustainable offering.”

Many Richard Haworth products are manufactured in the UK and all are designed with the quality and durability that prestigious hotels require, with a range of products to suit every budget, style and need.

Along with launching the Natural Eco-Slipper, this year Richard Haworth also marked 10 years of operating with its Ethical Trading Policy, which was originally formed as part of its wider CSR goals of being a sustainable manufacturer and supplier.

Part of the Ruia Group, Richard Haworth’s policy is based on the Ethical Trading Initiative’s Base Code, which advises organisations how to develop and implement responsible sourcing and purchasing practices. It draws on the findings of a major supplier survey conducted by the Ethical Trading Initiatives of Denmark, Norway and the UK and the International Labour Organization (ILO) in 2016.

The policy means that Richard Haworth’s entire supply chain - from raw materials through to finished goods - are abiding by employment legislation, internationally agreed conditions of good employment and are providing the best conditions for workers across all areas, whether that’s pay, fair opportunity or safety.

“All of our suppliers, both present and future, are expected to operate

in accordance with our ethical trading standards as a prerequisite,” explained Raj. “For the past decade, before trading, we seek certain written assurances from suppliers and trading partners, and will only trade with companies who demonstrate that they meet our guiding values; complying to local employment laws and making provision for safe working environments.”

As part of its commitment to trading ethically and sustainably, Richard Haworth requires all suppliers to join an online platform for transparent and ongoing sharing and auditing of ethical practices, and the business has confirmed it will suspend contracts with those suppliers who fail to meet the required standards.

Raj added: “All workers should be free from exploitation and discrimination, and enjoy conditions of freedom, security and equity. By putting ethical trading at the core of our business for so many years, we can continue to produce products which hospitality clients and general consumers can have confidence in.”

To view Richard Haworth’s Natural Eco slipper and purchase online visit www.richardhaworth.co.uk/bathlinen/slippers

Pure vacuum

- the UK & Europe’s No 1 Brand

Over 15,000 machines sold worldwide annually

Jumbo 42 – UKs Bestselling machine!

Perfect fit for your everyday basic sporadic needs & firsttime packaging experiences. Right at home in High Street butchers, fishmongers, deli shops & cafés where the vacuum packer is only used occasionally - plug and play ready!

Boxer 52 – UKs biggest tabletop model!

2 x 410mm seal bars and 520mm of usable space between bars - Perfect for vacuum packing long & bulky products such as loins, legs, racks of ribs, XL sausages, whole or filleted fish or for customers looking to speed up their vacuum packing process - plug and play ready!

Boxer 42 ACS + H2O – Perfect commercial grade Tabletop machine!

This is the model that all chefs must have. Perfectly at home in the kitchens of Michelin Star chefs like Chef Graham Garrett from the West House in Biddenden, Kent & The Mosimann’s Private Dining Club in Belgravia, London.

Why Henkelman UK?

• We have over 25 years’ experience selling Henkelman vacuum packers.

• Popular Henkelman vacuum packer models are held in stock for next day despatch and can be delivered within 24-48 hours to the UK mainland.

• Tabletop models like the Jumbo 42 – The UKs bestselling model and Boxer 52 – The UKs biggest tabletop model.

• Floor models like the Falcon 52 and Marlin 52 & Polar 80.

• Double chamber models like the Polar 2-50, Polar 2-85 and the Polar 2-95 always in stock and readily available.

• Showroom located in Ashford, Kent. Book your visit to view the machines and discover their capabilities first hand!

• Henkelman UK has the most competitive pricing in the industry for the UK marketplace with models to suit all applications and budgets.

• We hold an extensive stock of vacuum packer spare parts – ready to be dispatched when you need them.

• What machine is best for me? Head over to our website FAQs to find out!

Tel: 0800 988 7033 Email: sales@henkelman.co.uk Web:

packaging technology 0800 988 7033 sales@henkelman.co.uk www.henkelman.co.uk Units 1-6 Mountain

84% of hospitality professionals say it’s invaluable to form friendships at work

New research reveals that friendships are the lifeblood of the sector

• Establishing a support network is vital in the hospitality sector, as friendships better teamwork (71%), reduce workplace stress (62%) and enhance customer service (46%)

• A vast majority (93%) of hospitality professionals would even stay longer in their role if they had a close friend in their team

• To celebrate the sector’s friendships, BRITA Professional and The Burnt Chef Project are giving away a money-can’t-buy prize to a pair of best friends working in hospitality

New research has revealed that threequarters (77%) of hospitality employees have a work best friend and that these relationships are essential in developing support networks and fostering better collaboration in the sector.

The research, conducted by BRITA Professional in partnership with The Burnt Chef Project, found that strong support systems are intrinsic to quality work, with over half (51%) of employees recognising that they are more efficient, productive and energetic when working with their best friend. A further 46% stated that their customer service also improves.

This is underpinned by a shared sense of understanding, including:

• Appreciating each other’s strengths (74%)

• Knowing their weaknesses (47%)

• Acting as a calming presence in stressful situations (58%)

Friendships are also key to good mental health, as nearly two-thirds (62%) of UK hospitality professionals say working with their best friend helps to minimise stress, while one in two (50%) acknowledge the anxiety-reducing benefits.

Without these means of support, sector workers warn they would feel isolated (57%), bored (48%), and lonely (49%) at work. What’s more, they caution that businesses may see reduced performance as teamwork (51%), morale (44%) and engagement (37%) suffer.

These relationships are so vital they can also affect presenteeism and loyalty:

• 93% of hospitality professionals would stay longer in their role if they had close friendships within their team

• Over one-third (38%) would be more likely to call in sick if their best friend wasn’t at work

Despite this, one in six (16%) employers don’t throw social events for their staff, while the majority (54%) of businesses only run socials once a quarter or less. Furthermore, according to another survey conducted by The Burnt Chef Project 72% said they “never” or “not very often” spend time outside of work as a team.

While there are numerous benefits, businesses also need to be conscious of the pressures that friendships can have on employees, such as extra pressure not to let their team down (10%) and making it harder to take time off (9%).

Kris Hall, CEO and Founder of The Burnt Chef Project, said: “The research conducted in partnership with BRITA Professional continues to highlight one of the many reasons that a career in hospitality should be considered by all, something we are intensely committed to at The Burnt Chef Project. The relationships forged within hospitality are strong, life-long bonds and now the data shown in this research backs this up.

“This data has done a great job of really highlighting the importance to our wellbeing of establishing a close-knit tribe and the benefits of promoting a healthy workplace culture focused on connection to begin combating workplace stress.”

Best friendships aren’t the only perfect pairings that drive success in the industry. Professionals say it’s also vital to buy the perfect equipment (70%), find the ideal suppliers (60%), and one

in three (31%) state reliable equipment servicing is a key consideration. They even place establishing sustainable business partnerships high up the agenda (41%).

Due to the sheer scale of workload operators face each day, essential tasks like regular equipment maintenance can often be forgotten. Suppliers who offer preventative care which is tailored to individual business needs, like BRITA Managed Services, can help to avoid costly disruption to service and provide ongoing support – helping to spot and solve a small issue before it becomes a large problem.

Chris Fay C.F.S.P, Business Account Manager at BRITA Professional, comments: “The friendships forming quietly in UK hospitality venues have a loud impact on the sector. We know the power that establishing the right partnerships and connections can have, both within teams and with third-party suppliers, especially considering the challenges facing the industry today. That’s why we want to celebrate the exceptionality of the sector’s perfect pairings through our latest competition.”

In celebration of the industry’s friendships, BRITA Professional and The Burnt Chef Project have launched a competition for best friends to win a money-can’t-buy experience at Whatley Manor. To enter simply visit www.brita.co.uk/perfect-pairings and share the contact details of you and your hospitality work best friend and what your favourite thing about working together is by 11.59pm on 31st January.

Exclusive Ranges installs first Menu System cooking range with full Data Lounge

Exclusive Ranges announces the first installation of Menu System’s Celsius Black with full Data Lounge at newly refurbished, independent hotel, Stanwell House.

Stanwell House, a Grade II listed Georgian hotel in Hampshire, has taken a step into the future and opted for a cooking range by Menu System with its Celsius Black and full Data Lounge for its soon to be opened, refurbished kitchen.

When it was decided to take the Grade II listed, independently owned Stanwell House hotel in Hampshire back to its former original glory, the main considerations for the owners were how to build a state of the art kitchen for the future that was centred around a multi-functional cooking suite within the limited space of a Georgian building, and how to ensure it operated as cost-effectively as possible. The unrivalled control and extent of the information that could be obtained from the cooker was key to the decision for Chris Wheeldon, executive chef.

Exclusive Ranges was brought in by Clive Yarwood, commercial director at Fatboys Catering Equipment, to build confidence and trust in the client and help them take a leap of faith into new territory by installing a Menu System cooking suite with Celsius Black and full Data Lounge package; the first of its kind in the UK.

This independent hotel had the foresight to invest in the future after seeing Celsius Black and Data Lounge demonstrated at HRC earlier in the year. The high quality performance, flexibility of design and connectivity via the internet that would enable full control of the range meant it was a no-brainer as no other company could match the features that Menu System’s high tech Celsius Black and Data Lounge offers, meeting the current demands of the UK market.

As well as being able to view and monitor the performance of individual appliances live and the cost of running them in real time, the Data Lounge will enable the ability to fully manage not only power usage, but peak usage too, and will send service and maintenance alerts to nominated personnel offering active service prevention, by text and email, create daily, monthly or annual pdf reports and enable you to view power input, capacity, consumption, as well as operating times and start of operation, in real time.

Trevor Burke, Managing Director, Exclusive Ranges; “Working with the team at Menu System to bring this technology to life in a working environment has been an amazing experience. They are already world leaders in induction technology but are dedicated to becoming first in class to connect this technology across not only its own platform, but integrated across other equipment, giving foodservice and hospitality businesses the ability to manage, monitor and monetise their operations.”

To find out more about the Exclusive Ranges service and its full product portfolio, call 01707 361770, email sales@exclusiveranges.co.uk or go to www.exclusiveranges.co.uk

Design

On the Crest of a Wave of Success…

60 AWARDS AND RISING

• Notable awards including winning at World Rum, Gin Guide Awards and SIP (California) in 2022.

• Traditional distillery that ferments, distils and ages its products.

• Unique local area product ingredients.

Founded by Liz and Andy Bradbury in 2017, and based on the Helford river Cornwall, Rosemullion Distillery truly set a course to success when they established their family run Artisan distillery in the orchard of their 1870s house close to the river. 60 awards have now been garnered covering their Gins and Rums, making them one of the most awarded Artisan distilleries in the UK.

In 2022 Rosemullion won multiple awards to add to its previous tally. These included a Gin Guide Award for its Rosemullion Summer Gin and, most notably, a haul of 9 awards in the Sip Awards 2022. The Sip Awards covered 3 Platinum wins for Rosemullion’s Harvest Gin (including best flavoured gin), Dark Rum and Dry Gin; they were also awarded a Double Gold for the Summer Gin and 5 Gold Awards for their Seafarer’s Gin, Spiced Rum, Gold Rum, White Rum and Chocolate Rum (which also received an innovation award).

The Sip Awards are the only internationally recognised consumer judging spirits competitions. Commenting on their success, Director, Andy Bradbury comments ‘like all the entrants worldwide we work really hard to get

our spirits noticed, both nationally and internationally so these awards certainly gave us a licence to celebrate! We are hopeful this recognition will help us expand our hospitality stockists in 2023’.

Directly influenced by the area of outstanding natural beauty in which they live and work, all their products benefit from Helford rainwater in the fermentation and distillation process, complemented by local Cornish ingredients including fruit from their own orchard and vines. Rosemullion Distillery is also one of a very small number of Artisan distilleries which creates its own base spirits from scratch. The family is dedicated in its commitment to authenticity and constantly strives to protect and perfect the distiller’s craft; to ensure these aims are maintained it only makes 300 bottles at a time, with all spirits produced by hand using a bespoke copper still.

In terms of product contents, the Dry Gin uses carefully selected botanicals, including Juniper, coriander, angelica root, liquorice and black pepper. The Summer Gin is a traditional juniper gin with a kick of citrus and local Cornish summer fruits including raspberry, redcurrant, blackberry and blackcurrant. The rums are based on molasses fermented, distilled and oak aged in location.

www.rosemulliondistillery.com

Reducing your overheads with professional equipment

Throughout recent years, the hotel industry has faced continuous economic difficulties, from the pandemic to inflation and the cost-of-living crisis. As inflation rates increase this year, businesses across the industry face possible closure, including independent hotels under the pressure of soaring costs. To support independent hotels this winter, Miele has produced some top tips on how your business can reduce costs in the short and long term.

Choosing the right equipment

From washers and dryers in the laundry to dishwashers in the kitchen, a variety of different appliances are required to run smoothly and efficiently, whilst also delivering guests’ expectations. Due to their

lower purchase cost, domestic machines are often chosen but can be more expensive to operate in the long term; as they are not built to withstand heavy loads and frequent use, requiring more maintenance and frequent replacement.

Commercial machines provide the perfect solution for independent hotels as they are durable and reliable. They also provide reassurance that hygiene standards are adhered to by reaching the high temperatures required to kill harmful bacteria, ensuring a high quality clean. Miele Professional machines are tested to 30,000 cycles –the equivalent of eight cycles a day, seven days a week for over ten years – the equivalent of having six domestic machines over the same time period.

Maintaining your equipment

Amid rising inflation and soaring living costs, the phrase ‘time is money’ has never been truer. And, with equipment downtime capable of damaging profitability, fast-paced businesses that rely heavily on laundry equipment and dishwashers need their appliances to be fully functioning 24/7. That’s why preventative maintenance is crucial to minimise the chances of issues occurring in the first place, so equipment should be checked and serviced regularly. While there may be some costs involved, you could save money on repair bills in the long run.

Reduce water temperature and consumption

Domestic machines can waste precious time, as well as energy and water. For maximum throughput, commercial machines offer short cycle times which is not only good for reducing your water and energy consumption, but

also for your environmental footprint too. Miele’s commercial laundry and dishwashing machines can be personalised with tailor-made programmes to best suit the needs of any business. For example, our washers can process laundry in as little as 30 minutes and our tank dishwashers can wash glassware and crockery in less than a minute.

Combining sustainability with innovation, we always strive to ensure our Miele Professional machines are economical and energy efficient, meaning priceper-wash is typically more cost efficient than other commercial and domestic equipment. Opting for long-lasting Miele quality and top-of-the-range performance is a good way for hotels to save money and help sustainability.

To see how Miele Professional could support your independent hotel, visit our website at www.miele.co.uk/p/

London-Based

Interior Design House, Morpheus & Co., Embarks On Ambitious Growth Plans As It Expands Into New Markets

etermined to become leaders in the field of sustainable design, London-based design house, Morpheus & Co. is now looking to expand their expertise into the hospitality sector – an area of the industry which has arguably witnessed the most significant shift with regards to the importance of sustainability and the role it plays with their consumers’ decisions.

To help support their ambitious growth plans, Morpheus & Co. has recently appointed two new members to their team – Pablo Laikan as a 3D visual artist, and Kelly Cinnamond-Santos, as a Senior Interior Designer.

Boasting 10 years’ experience in the industry as a creative visual artist, most recently from Tara Bernerd & Partners, Pablo joins Morpheus & Co. having worked on a range of projects including: Conrad Los Angeles, Thompson Hollywood and The Hari, Hong Kong. His specialisation in interior visualisation will ensure the business can create high quality CGIs that portray unbuilt spaces in a compelling way. This therefore extends the creative services that the business can offer, as they look to acquire a scope of new projects globally.

Bringing extensive knowledge of various sectors of the industry and an undeniable passion for design, Kelly offers invaluable insights to the business in her new role as Senior Interior Designer. Involved at various stages of the design process, as well as in project coordination, Kelly’s experience in corporate, hospitality and residential design will undoubtedly drive the business’ plans as it undergoes an impressive expansion into hospitality and residential portfolios.

Pablo Laikan, 3D Artist at Morpheus & Co.: “I am so pleased to be joining the Morpheus & Co. team as a 3D Artist. Morpheus & Co. is a very well-respected name within the design industry, and I am really looking forward to working on such a diverse range of projects, whilst also helping the business expand its portfolios and acquire new projects across Europe and further afield”.

Kelly Cinnamond-Santos, Senior Interior Designer at Morpheus & Co.: “I am very excited to be starting as Senior Interior Designer with Morpheus & Co. There are so many exciting projects to get involved with and I’m looking forward to some new challenges where I can showcase my appreciation for different styles that come with varying client requirements.”

Andrew Murray, Founding Director at Morpheus & Co.: “We are delighted to welcome Pablo and Kelly to our expanding team here at Morpheus & Co. Their diverse set of skills will help to push the business in exciting, new directions as we look to further our ambitious growth plans. Their combined talent and expertise will be a real asset to the studio, and we are excited to see new skills and methods come to fruition across a range of upcoming projects – from hospitality through to luxury residential homes”

With a diverse and exciting range of projects, including the conversion of a striking Georgian Mayfair property into a turnkey residential development with wellness and sustainability at its core, through to a new project in Giza, Egypt, which will see the creation of a truly exceptional 400-key hotel steeped in the rich local history, it’s set to be an exciting year ahead for Morpheus & Co., both for their talented and expanding team, alongside their acquisition of new projects in new markets.

The world of interior design covers many different facets. From residential and commercial projects through to the retail sector, the demand for the creation of beautiful spaces is constantly evolving, providing experts with a wealth of opportunities.

It’s Time For Bars and Hotels to Prepare For the Growth of Ready-to-Drink Canned Cocktails

Between 2016 and 2021, sales of pre-mixed cocktails grew by over 220%. So, when Giles Fuchs, serial entrepreneur and owner of the iconic art deco destination Burgh Island Hotel, finished a round of golf with his friends back in 2016 and ordered a round of Gunner cocktails (which was no mean feat for the poor bartender who had to make the round), he thought to himself why hasn’t anyone put this in canned form?

For those who are unfamiliar with this classic cocktail, first concocted in the mid 1800’s, a Gunner is an effervescent mix of ginger , bitters, and lime, giving a natural and refreshing taste – just the perfect recovery drink after a round of golf or a game of tennis!

Despite the UK’s uncertain economic landscape, Giles and the team here at Gunners Cocktails have successfully developed the non-alcoholic Gunner Saint, whose sales have doubled year on year. Following this success and popularity of the Saint, Gunner Cocktails Ltd has recently launched the first exciting alcoholic version – the Rum Sinner, often referred to as a 21st Century twist on the classic dark and stormy cocktail.

With a forecasted growth of 500% in 2023, The Sinner is not something to

miss out on. Premium and exclusive venues are now stocking premium premixed cocktails, with Gunner stocked at the Hurlingham Club, The Guards Polo Club and the Royal Ocean Racing Club, due to its luxury branding and natural British ingredients – it certainly did not look out of place in the hands of Rafael Nadal earlier this year at the Rod Laver Cup pre-event dinner.

According to a recent market analysis by Esomar, the global RTD canned cocktail market is set to witness growth at a growth rate of 11.6%, reaching a valuation of USD$57.2 billion by 2032. Therefore, it’s clear that bars and hotels need to be stocking up now to keep ahead of the trend and be in a position to cater for the rise in demand.

This rise means that Gunner’s relationships with stockists, from members clubs, golf clubs, bars and similar luxurious establishments are going from strength to strength. Offering both popular alcoholic and no-lo options, Gunner Cocktails is

the perfect addition for any premium venue that wants to cater to all their customer’s needs, with a low-sugar Skinny Saint alternative in the pipeline.

Giles and the Gunners team are excited for the year ahead and the Rum Sinner is just the first in the line of alcoholic canned cocktails hitting the market, making sure to capitalise on the growing demand for canned cocktails that is taking the hospitality industry by storm.

Design

Make Design Dreams a Reality with the New Dekton® Onirika Collection

• Onirika is an immersive collection designed by award-winning international interior designer Nina Magon, which combines the unique beauty of stone with Dekton®’s unmatched performance

• The collection is lavish and captivating, bringing a strong feeling of luxury and peace to any space

• Carbon neutral Dekton® is suitable for surfacing requirements within residential and commercial projects – from facades, floors and ceilings, to furniture and worktopsoffering limitless interior and exterior design options

The global leader in the production and distribution of innovative and sustainable surfaces for architecture and design, the Cosentino Group, presents Dekton® Onirika. The latest collection from its leading innovative ultracompact brand, it has been designed alongside international interior design powerhouse, Nina Magon, creating a one-of-a-kind surfacing collection.

Inspired by marble patterns and immersive living, the stunning series showcases eight daring and luxe colours: Awake, Lucid, Somnia, Neural, Trance, Vigil, Daze and Morpheus, which embody sustainability, forward-thinking innovations, and timeless elegance. Onirika represents a powerful journey where boundaries between dreams and reality become blurred.

Onirika Neural

Neural combines elegance and structure to bring an overall feeling of wellbeing into a space. With fine,

pale veins crossing the marbled pattern, the design creates an eyecatching neural network. It is best suited for bright, neutral spaces with soft textures, light colours, and wooden or metallic accents.

Onirika Lucid / Onirika Morpheus

Lucid displays many shades, reflections, and glints of colour to become an illuminative surface best combined with wood, grey and

gold shades, and frosted glass. Morpheus features the same tonality as Lucid, but in Dekton®’s unique Velvet Texture finish.

Onirika Awake

Awake is a re-interpretation of the precious Paonazzo stone. It features thick veins of light greys, exquisite oxide terracotta, and a hint of subtle, inky blues. This iteration pairs beautifully with white, neutral tones, lightwood, and golds of any shade.

Onirika Trance

Trance features warm fine streaks that move between oxides and fade to reddish gold, combining perfectly with reddish oak wood and darker walnut tones. Blue furniture and warm golds bring sleekness to this vibrant colour.

Onirika Somnia

Somnia boasts captivating details of warm oxide browns and whites that merge under a grid of thin lines. It is perfect teamed with warm dark woods, frosted glass and textured metal surfaces such as copper.

Onirika Vigil / Onirika Daze

Vigil recreates the popular Calacatta structure but with thick veins in gradients of light and dark greys, matched with a subtle touch of gold. This is a classic colour that is easy to combine with warm and cold hues, wood, metal and clean concrete. Daze features the same tonality as Vigil, but in Dekton®’s unique Velvet Texture finish.

Nina Magon said of the creation of Dekton® Onirika, “When working with the

product development team, we realised we’re not attempting to mimic any existing natural stone. With Dekton technology, we are able to create our own colours and structures, bringing to life something that is unique, beautiful and irreplaceable. The purpose of Onirika is to showcase the versatility of Dekton. We want all designers, architects, and people around the world to see that the product is not only a book matched worktop with a waterfall, but can also be used on walls, ceilings, facades, outdoor spaces, and more”

Carbon neutrality has been achieved for the entire life cycle of Dekton®, covering Scopes 1, 2 and 3, from the extraction of the raw material and the calculation of the direct and indirect emissions from its production cycle, and those derived from its use, to the end of the product’s life. Thanks to its unmatched hardness, strength and durability, Dekton® is perfect for use in both outdoor and indoor applications, such as façades, floors, wall and furniture cladding, kitchen and bathroom worktops, shower trays and washbasins. Available in various thicknesses and large format slabs, Dekton® is the perfect solution for any project.

Over 40 years supplying the hospitality industry

Roneford Catering is established since 1978 and is the one-stop-shop for all your catering equipment needs! Supplying the hospitality Industry for over 40 years, our clients range from Restaurants, Cafes, Bars & Public Houses. As a family business, we pride ourselves on our customer service and the longstanding relationship we have with major manufacturers.

Bespoke commercial kitchen design

Being an established supplier of catering equipment, we offer a bespoke commercial kitchen design service completely tailored to your kitchen size and cuisine. We can design a kitchen from scratch, including bespoke stainless-steel fabrications, extraction units and all the commercial cooking and refrigeration equipment. Our in-house 3D commercial kitchen design service will allow you to visualise any new or refurbishment project before you invest. Some of our recent projects include L’Ulivo on The Strand and The Old White Bear in Hampstead.

Partners in hospitality

The professional division of Miele, an industry leading manufacturer of commercial laundry and dishwasher appliances, has appointed Egizia Maria Felice as Marketing Manager for Great Britain and Ireland.

The professional division of Miele appoints Marketing Manager to oversee operations in Great Britain and Ireland

Felice will be responsible for overseeing the marketing management of the hospitality, care and service (HCS) sector, as well as growing their laboratory, medical and dentistry (LMD) sector.

Felice brings six years of experience in marketing and communications to her new role, with previous marketing roles at Oxentia, a global innovation consultancy, and academic publishing house Oxford University Press. Her specialisms include

strategic communications for international development agencies as well as marketing for academic research and publishing.

Commenting on her appointment, Felice said: “I have always admired the inherent quality of Miele products and its ethos of immer besser (ever better), so being able to join the Miele Professional team is a fantastic opportunity. As the organisation is dedicated to becoming the leader in sustainability within its

industry, one of my targets is to build relationships with businesses who also have sustainability at their core, and to showcase how Miele’s innovative technology can support their journey”.

Simon Venni, County Sales Manager at Miele Professional, commented: “We’re thrilled to have Egizia on board to lead our marketing team. We’re excited to see how Egizia’s broad range of perspectives will support us in reaching out to new customers.”

Hospitality Design

Hotelier

ROYAL THAI LAUNCH NEW BRAND COLOR PALETTE AND DESIGN COLLECTION

Luxury carpet manufacturer, Royal Thai, were excited to announce the launch of Pastiche, a new design collection influenced by the company’s brand architecture hand in hand with a bold new brand color palette.

Taking cues from the arches, movement and textures that make up the Royal Thai brand architecture, Pastiche is a celebration of being inspired by everything.

Defined as a musical, literary, or artistic composition made up of selections from different works, Pastiche (n) succinctly defines the hospitality world. Product makers and interior designers come together, piecing together brand, location, and historical narratives to build unique spaces the world over.

Using wool as the medium and flooring as the framework, Pastiche is a combination of perspectives pooled together by our diverse team of creatives.

Blended textures, swirls, and repeating linear elements are combined into 11 compelling carpet compositions–both in Axminster and Hand Tufted constructions.

Designers can see whispers of the company’s brand textures, cascading between layers of expertly placed pixels, using multiple styles like cubism, traditional floral, graphic street art, mid-century modern, and retro era patterns. Even deconstructed pieces of the Royal Thai logo peak between torn paper edges in a carved Axminster rug design.

When working with Royal Thai and utilizing the skilled craftspeople in their vertically integrated Thailandbased facility, design narratives can confidently be translated into woolrich floor coverings.

Pastiche asks “what’s your story?” And undoubtedly answers “let’s write it in wool.”

Hand in hand with Pastiche, the company has launched a bold new brand color palette. Like an interior concept, understanding color hinges

on how things are combined. When viewing color, you are always digesting the hue in the context of others.

In Interaction of Color, Josef Albers explains: “We are able to hear a single tone. But we almost never (that is, without special devices) see a single color unconnected and unrelated to other colors. Colors present themselves in continuous flux, constantly related to changing neighbors and changing conditions.”

The new Royal Thai brand color palette, consisting of a dozen fresh hues directed by the company’s product poms, reflects the industry’s appetite for creative expansion.

Inspired by color theory practices, where designers pull colored paper and remix different combinations to find successful and interesting color concoctions, the design collection is housed in a branded pocket of postcards. Instead of flipping through a bound brochure, designers can see the palette, including color names like Crocodile, Peppered Earth, New Heights and Aegean Deep, brand textures and collection

patterns all out together on the table–visually digesting all the elements at once.

Launching Pastiche simultaneously with the 2023 brand color palette is a celebration of our industry, the grit of hospitality, the innovation of boutique design and the hope for a colorful future.

Pastiche debuted November 13th, 2022 at Boutique Design New York (BDNY) in New York City on booth #443.

DESIGN BROUGHT TO LIGHT

DESIGN BROUGHT TO LIGHT

EYE CATCHING DINING FURNITURE

Wobbly tables can be a thing of the past thanks to the patented StableTable technology.

StableTable is a unique patented fully automated solution which is hidden with the pillar of the table base allowing the legs to adjust to uneven surfaces.

Available for both indoor and outdoor use in a range of heights, shapes and sizes. Can be supplied as base only or complete with a stylish OnTop 12mm Compact Laminate top.

A TOUCH OF MAGIC MAKES THE DIFFERENCE

Magicman have been the go-to name in onsite repair and restoration since 1993 and have nearly 30 years’ experience in the construction business. As pioneers of in-situ repairs, we offer the widest range of ‘engineered’ restoration solutions on the market that can be applied to the largest choice of substrates. Whatever the scenario, it is never our first rodeo.

Magicman’s repair technicians are highly trained and highly skilled. They are able to repair, renew or restore damage such as chips, dents, scratches, scuffs, holes, burns, cracks or splits and permanently repair them in wood, veneer, laminate, uPVC, powder coat, ceramic floor and wall tiles, porcelain, vitreous china, acrylic, cladding, brick, stone, granite, marble and so much more. Many perfectly sound items with accidental damage or wear and tear can be fully restored and revitalised. Grains and perfect colour matches are applied. Complete changes in colour can also be applied to suit new designs.

Many customers are unaware that even extreme damage can often be fully restored so if you are unsure about whether we can help, please just ask!

As originators in our sector, we had to develop our own training programme. An industry course did not exist and still doesn’t. Ours is only available to Magicman’s directly employed and vetted staff, to ensure the continued quality of our service and our work as the company continues to grow. It has been a great success and served us well, producing over 200 highly skilled technicians over the years. We have invested heavily in training so you can feel confident that our technicians learn their trade at the Magicman Training Academy, not in the field or on your job!

If you have ever accidentally scratched a hard wood floor, cracked a tile, drilled a hole in the wrong place or burnt a worktop, you will be familiar with the problems of sourcing replacements. Long lead times, end-of-range items that are no longer available,

ancillary damage caused by removal of damaged items and fitting new ones (often not quite the same size), the additional costs of plumbers, electricians and fitters where needed. Even doors and windows do not need to be removed whilst repairs are carried out. With Magicman you can avoid all these problems and typically save 50-80% of the cost of installing a replacement once hidden costs are taken into account.

You would not be reading a refurb magazine if you did not care about the environmental cost of property building. Magicman have your back. We have always put sustainability at the core of everything we do. In-situ repairs reduce waste to landfill as well as the greenhouse gases produced in the manufacture and transportation of new items. It is the sensible and responsible way to approach sustainable refurbishment. Magicman are comprehensively insured, monitored and audited. We are the only fully accredited on-site repair specialist in the UK and are certified in ISO

9001, ISO 14001 and ISO 45001 as well as with SafeContractor, CHAS, Constructionline, Achilles Building Confidence, Safemark and Builder’s Profile. We are also available nationwide as suppliers of single repair technicians or teams. Is it any wonder that over 300 companies and organisations trust and rely on us?

As it is the perfect time of year to deal with external repairs and refurbs as well as indoors, why not get in touch for a free no-obligation estimate?

Download our free Magicman app for Apple and Android devices which also allows you to save multiple site addresses or alternatively contact us via our website, email or our local rate number.

Email: enquiries@magicman.co.uk

Tel: 0345 458 1010 (local rate from anywhere in the UK)

Website: magicman.co.uk