Hotelier & Hospitality Design - May 2023

Hotelier & Hospitality Design

Form and function

Lock security that’s looking good for your guests and your business.

Hoteliers and hospitality managers know that security is paramount to their business. They need to ensure that guests feel safe and secure throughout their stay. However, security is not the only concern. Aesthetics, functionality, and ease of use are also crucial factors that can make or break a guest’s experience. This is where Mul-T-Lock’s locking technology excels.

Better by design

Mul-T-Lock’s SMARTair locks are not only a game-changer when it comes to hotel security - they’re also designed to look great and enhance the guest experience. With their slim, sleek profiles and contemporary finishes, SMARTair locks are the perfect choice for hotels that want to prioritise both security and aesthetics.

Mul-T-Lock’s SMARTair uses wireless technology to connect various components, such as electronic locks, card readers, and access control software, creating a secure and efficient system that can be easily managed from a central location. One of the standout features of SMARTair locks is their use of highquality materials. The locks are constructed from durable, long-lasting materials like stainless steel and brass, which not only ensure that the locks are secure but also give them a high-end, sophisticated look. And with a variety of finishes available, including brushed steel and polished chrome, you can choose a SMARTair

lock that perfectly matches your hotel’s decor.

In addition to their sleek appearance, SMARTair locks are also designed with the guest experience in mind. The locks are easy to use and intuitive, with a user-friendly interface that makes it simple for guests to access their rooms. And because the locks are fully integrated with the hotel’s access control system, guests can use the same keycard to access other areas of the hotel, such as the fitness center or business center.

Overall, Mul-T-Lock’s SMARTair locks offer the perfect combination of form and function. With their elegant, contemporary designs and intuitive

user experience, they’re the ideal choice for hotels that want to provide both top-notch security and a stylish, seamless guest experience. Whether you’re running a boutique hotel or a large chain, SMARTair locks are sure to impress your guests and enhance the overall aesthetic of your business.

The complete master key solution

Should you prefer to use a cylinder and key system, mechanical or electronic, Mul-T-Lock has patent protected cylinder platforms suitable for every master key requirement. With a master key system from Mul-T-Lock hotel managers can open every door and control the access of other users.

Available with high security mechanical suites, capable of small to large scale complex designs. Or fully electronic systems, offering audit trails, times access, remote monitoring, and permissions.

With a wide range of cylinder types, padlocks, and hasp locks, whatever your master key suite needs are, we have the security answer waiting for you.

For added security have full traceability of your mechanical or electronic keys by using a Traka 21 key cabinet. A simple plug and play key management system ensuring that the right keys are available to the right people at the right time. Traka 21 helps trace and account for every key or keyset, which are individually locked in place.

Typical applications

Door locks

Safe access

Wireless access control using keycard or smartphone. Wireless access for guest safes using programmable keycards.

Padlocks

Key storage

Traka 21 offers secure storage with built-in intelligent key management.

Hotelier & Hospitality Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

The perfect finish to any bathroom

To make life easier, we give many of our taps and showers a flawless contemporary chrome finish. No need for chemicals. Just a quick wipe with a wet cloth and you’re done. Brilliant. www.bristan.com

Heckfield Place unveils The Bothy by Wildsmith wellness space

The 45-room hotel Heckfield Place has introduced the brand new, 17,000 square-foot Bothy by Wildsmith wellness space.

The Bothy by Wildsmith is an evolution of The Little Bothy at Heckfield Place, and lies behind a secret door of the original walled gardens. It has been built with fossilised limestone floors and sink features, Hampshire bricks used as part of the original Bothy’s restoration, and features 29,434 hand-laid tiles.

The new wellbeing space includes:

• Six treatment rooms

• The Waters – a chlorine-free indoor pool area which uses ionisation and natural minerals ions of copper, silver, zinc, aluminium and gold

• The Oak Terrace – featuring a sauna, steam room, a “temperature-and-moodshifting” experiential shower, and a bucket shower with ice cold water

• Two fitness rooms and a studio

• The Sun Room – an indoor/outdoor space serving with a plant-based menu

• The Bothy Shop

Skincare brand, Wildsmith Skin, is incorporated into all experiences and treatments. For example, Wildsmith Movements allows guests to explore the grounds with activities called Woodland Movement, Farm Fit, Forest Bathing and Cold Wild Water Immersion Therapy.

Reka Seres-Erdei, operations director at The Bothy, said: “The Bothy is the re-knitting of all parts of the estate – it represents the vision of accepting and living by the natural cycles of seasons, appreciating its simplicity and supporting the harmony in which it brings. Whether it be a mindful walk in the woods, breathing in the scents of nature during a treatment, taking an invigorating cold dip in the Lower Lake in wintertime or spending time in the market garden picking from the land’s bounty used to create Wildsmith Skin products and the daily offerings of tea – these are the rituals of The Bothy.”

Three hour sessions are recommended at The Bothy by Wildsmith, with bookings centred around dawn, noon and dusk. Phones and shoes are stored away upon arrival.

Aldwark Manor Estate to relaunch golf offering in June following £15m investment

Aldwark Manor Estate will launch its renovated golf course this June, following a £15 million investment.

Officially opening on 1 June, the new facilities include an 18-hole golf course, golf shop, luxury golfing accommodation featuring 11 bedrooms, and a sports bar and restaurant aptly named Bunkers. The par 70 course, which will bring 15 new jobs to the area, includes a challenging 5,922 yards for golfers of all levels.

The launch of the new golf offering is part of a number of changes at the hotel. A further £22 million investment will include a fine dining addition which is currently underway and set to open early 2024, as well as a state-of-the-art spa, leisure club, conference centre and 40 additional bedrooms extension starting early 2024 to be completed in the summer of 2025.

Chris Lawton, golf manager at Aldwark Manor Estate commented: “Our new golf offering has been eagerly anticipated, so we couldn’t be more thrilled to be launching our new course which offers 18 challenging holes.

“In true Aldwark style, the new offering is no ordinary golf course, and we look forward to surprising golfers with some difficult yet incredibly enjoyable holes. After taking on the course we know that golfers will be searching for that 19th hole, and our brand-new sports bar and restaurant, Bunkers, which will be ready to welcome thirsty golfers and friends. Bunkers is already open to the public and offers multiple TV screens showing live sports events.”

Christophe Gitton, estate director at Aldwark Manor Estate, added:

“Never a place to do things by halves, the team have worked tirelessly to create a new golf experience that well and truly demonstrates the Aldwark difference.

“While respecting Aldwark’s incredible past and beautiful present, we’re looking forward to creating an even greater future with further Estate additions. This will include a sensational fine-dining establishment, a state-of-the-art spa, leisure club, conference centre and 40 additional bedrooms extension, water sport activities, additional lodges just to name a few, which will continue to bring that extra touch of luxury and experiences we offer with every Aldwark Manor Estate stay.”

DISPENSER COLLECTION REDEFINES THE TOUCHFREE EXPERIENCE IN THE WASHROOM

Kimberly-Clark Professional™ launches its ICON™ dispenser collection in the UK in March 2023. This innovative washroom solution will bring game-changing hygiene and design, combined with a new standard of dispensing performance and human-centric experience, to deliver unmatched confidence that goes beyond simply dispensing paper towels. The ICON™ portfolio showcases three system solutions for hand towels, toilet tissue and skincare, including soap and sanitiser.

Study by GfK, a leading European market research company shows hand hygiene in public washrooms has changed since the COVID-19 pandemic began

To gain a better understanding of how people’s attitudes towards hygiene and handwashing have shifted in the wake of the global COVID-19 pandemic, Kimberly-Clark Professional commissioned a survey¹ conducted by GfK in Europe. The survey revealed perceptions of cleanliness alongside evolving hygiene habits, expectations, and standards, such as:

• 76% of people have had poor experiences with hand hygiene in public washrooms since the start of the pandemic.

• Almost half (46%) of respondents wash their hands more frequently than before the pandemic because they pay more attention to hygiene overall.

• 42% have experienced empty or improperly functioning paper towel dispensers, leading to frequent complaints.

In the wake of COVID-19, the survey results underline that now more than ever, washroom users need reassurance that their hygiene, safety, and health are a top priority once they set foot in the washroom.

Confidence by Design

While most dispensers are designed around paper, the Kimberly-Clark Professional™ ICON™ collection is designed around the servicer, facility manager, and enduser – offering style, simplicity, cutting-edge technology, and a human-centric experience.

The Kimberly-Clark Professional™ ICON™ range features three dispenser solutions for hand towels, toilet tissue and skincare, including soap and sanitiser.

Innovative dispensers offer unparalleled hygiene, unprecedented style, simple operation, and cutting-edge technology designed to meet customer needs

Touchless Performance for Game-Changing Hygiene

The Kimberly-Clark Professional™ ICON™ collection features a high-performing and touchless dispensing system, with a seamless design and hidden towel mode that minimises contact points for a more hygienic experience and reduces the potential risks of cross-contamination. With dual sensor technology that recognises partially torn sheets and presents a new sheet before dispenser issues occur, the Kimberly-Clark Professional™ ICON™ collection provides reliable and hygienic dispensing by ensuring paper towels are always available for end-users.

Best Performance and Efficiency

Among the many guidelines and hygiene expectations that companies have adopted recently, budget is a key issue. The Kimberly-Clark Professional™ ICON™ collection is the most significant upgrade in technological

advancements in dispensing in over a decade and is fully equipped to support facilities and cleaning staff to improve maintenance efficiency with:

• Easy-to-read intuitive control panel, which means less training is required to operate the dispensers.

• Easily visible lighting and servicing cues that indicate when products need replenishment, reducing guesswork on servicing needs.

• Direct Drive Technology, which provides the benefits of efficiency, better battery life3 and less noise - the quietest electronic dispenser on the market.4

• The hand towel rolls have a plastic-free core plug to allow full recycling in a single waste stream.

• Minimal maintenance with 99.9% jam-free performance2, and a single set of batteries that deliver up to 150,000 dispenses3.

• It is simple to access and features a smooth, controlled opening and closing experience.

Function Meets Design: Ultimate Dispensing Experience

The act of handwashing goes beyond science. More than just a simple paper towel dispenser, the Kimberly-Clark Professional™ ICON™ collection features designer faceplates that add style to hygiene.

By incorporating visually appealing interior design elements, the range of colours and faceplates are designed to complement every environment to elevate the washroom experience. Designs include warm marble, cherry blossom, and ebony woodgrain, as well as black, silver and white mosaic. In addition, customised faceplates can be implemented for branding and advertising.

“This launch combines over 150 years of hygiene innovation with modern design to create a new product that looks as great as it works and elevates any space. It also highlights Kimberly-Clark Professional’s commitment to being a global leading provider of hygiene, safety, and productivity solutions,” said Bowman.

For additional information visit Kimberly-Clark Professional™ ICON™.

“Backed by teams of hygiene and innovation experts, the launch of the Kimberly-Clark Professional™ ICON™ dispenser demonstrates our commitment to delivering unmatchable confidence in the washroom.”

“As higher expectations of cleanliness become a lasting benchmark, we want to be a trusted provider of gamechanging solutions for hygiene and safety for our users and choosers.”

Craig Bowman, General Manager at Kimberly-Clark Professional™ in the UK.

While most dispensers are designed around paper, the Kimberly-Clark Professional™ ICON™ collection is designed for human-centric experience.

BOULEVARD RANGE

The Boulevard Range comprises a chair, armchair and table from an award winning Italian factory.

Striking design in a choice of 5 different polypropylene colours.

All pieces stack for easy storage.

Eye catching

Range Truro Range

Rustic Vintage Style Furniture

Eden Furniture has a massive selection of Indoor, Outdoor & Poolside Furniture. Our Harrogate and Truro Ranges have become increasingly popular with their rustic and rural charms. The Harrogate Range is available in dining and bar height with complimentary stools and benches. The Truro Range is also in dining and bar height with dining stools and benches.

Both ranges are made to order so almost any size is achievable.

SalfordDchair

The Salford is a great looking all-weather stackable chair with an aluminium frame in an Antique Vintage finish

The Salford Chair can be used both indoors and outdoors and we stock these in Antique White and Antique Grey

Available for QUICK DELIVERY

Creating memories through fragrance

Elevate your guest experience

As experts in olfaction, Noble Isle bring the art of perfumery to each of their Bath, Body & Home collections. Their core belief that fragrance has the power to change the ambiance and aesthetic of a room comes to life in some of the most luxurious hotels across the country.

Noble Isle currently have twelve quintessentially British fragrances, from Yorkshire Rhubarb to Scottish Whisky, all created using locally sourced, authentic, sustainable natural extracts from celebrated producers around the British Isles. Their ethos that luxury shouldn’t compromise on ethics extends from the manufacturing process to the packaging, with a complete cruelty-free, vegan friendly Bath, Body & Home collection. Their hotel accessories are plastic-free, they offer sustainable glass refills and work with charity, Clean-Conscience and The Hygiene Bank to repurpose unused toiletries.

With each luxury collection your guests will embark on a journey of discovery experiencing the natural beauty of the British Isles through fragrance. Designed to evoke poignant nostalgia and re-live moments of happiness with every scent. Noble Isle’s fragrant collections have the ability to transport you and your guests to a moment, memory or place in time that cannot be replicated by other means. Giving guests the opportunity to extend their stay by being reminded of the tranquil oasis of calm and relaxation at home.

Noble Isle has been a home-from-home brand since its inception and their partnerships span the length and breadth of the UK from the likes of Harrods and Liberty to The Guardsman, Chewton Glen and The Craigellachie to small, boutique brands in the hidden corners of the British Isles.

For enquiries, please contact sales@nobleisle.com, reference Hotelier & Hospitality Design and receive a personal 20% discount code when you place your first trade order.

www.nobleisle.com @nobleisle

DON’T DO IT YOUR SELF

The KIRA B 50 cleaning robot is a practical addition to any cleaning team.

Cleaning intelligently and autonomously, this robotic scrubber dryer takes on floor cleaning of medium to large areas efficiently, delivering consistent cleaning results every time.

When Cleaning Matters, Kärcher Delivers. karcher.co.uk

Why Kärcher’s first ever robot scrubber dryer, the KIRA B 50, is set to shine in hospitality.

Large, heavily trafficked floor areas in hospitality venues can often be a challenge for cleaning businesses. This may not come as a surprise to many since keeping these floors fit for purpose has traditionally been a labour-intensive, time-consuming affair that impacts staff hours and budgets.

The KIRA B 50 is set to change all of that. Kärcher UK’s first ever robotic cleaning machine, the KIRA B 50 is a fully autonomous scrubber dryer specifically designed to tackle medium and large floor areas.

This new product will interest cleaning operators across multiple sectors like transport hubs, shopping centres and government buildings. The KIRA B 50 is set to shine especially within hospitality venues, where time is always in short supply and cleanliness is of the utmost importance.

The key to this versatility lies in the KIRA B 50 scrubber dryer’s robot proven roller brush technique, with a presweeping function and side brush to clean up to the wall. The combination of a wide 55cm working width plus a 160 Ah lithium-ion battery also delivers an impressive area performance of up to 15,000m² per day*, even on textured or uneven floors. Essentially, the KIRA B 50 can be left to get on with its job whilst freeing up facilities managers to oversee more complex and demanding cleaning tasks.

Of course, no two venues are the same, so the water volume, detergent dosing and cleaning speed can be precisely pre-set to deliver the ideal level of cleaning quality in the shortest possible time.

The KIRA B 50 can certainly clean effectively, but just how autonomous can it really be? The answer lies in its optional docking station which allows the unit to re-fill its water tank, drain and rinse the wastewater and even recharge its battery with no human intervention whatsoever.

Care has been taken too with the robot’s functions. It is simple to operate, thanks to a large touch display complete with an intuitive menu and user guidance. It can accommodate multiple user profiles too and even offers language options for complete ease of use.

As is the case with any robot, safety is critical, and the KIRA B 50 does not disappoint. Boasting integrated laser scanners, 3D and ultrasonic sensors as well as a powerful onboard computer, the KIRA B 50 combines 360° detection of its surrounding areas with quick reactions and reliable navigation. It not only detects changes in its surroundings and launches evasive manoeuvres, it also announces its presence with integrated light modules designed to alert anyone close by when it’s turning or charging. It should come as no surprise then to learn the KIRA B 50 is fully safety certified for use in public areas according to the latest industry standards.

The support for the product, as you might expect from Kärcher UK, is as impressive as it is reassuring. There’s a comprehensive service package through KIRA Care and KIRA Care Plus, which comes complete with features like web portal access and software updates. There’s a functional guarantee too, as well as trained and experienced service technicians on-hand whenever they’re needed. Customers who invest in the Plus package get the extra peace of mind that comes with immediate machine replacement in the unlikely event their machine fails.

There’s no denying the KIRA B 50 marks a change in how large floor areas are cleaned and maintained in the hospitality sector. A change that’s set to be welcomed by cleaning businesses, their operators and venues across the country.

PANTHER LOGISTICS ‘SPECIAL OPERATIONS’ OFFERS BESPOKE DELIVERY SOLUTIONS TO COMMERCIAL SCALE ENTERPRISES

The UK’s leading two-person delivery specialist, Panther Logistics has established its new Special Operations Service offerings to support large scale commercial distributions and bespoke client service requirements.

Panther’s new Special Operations has been launched in response to increasing demand to provide bespoke support solutions for its delivery clients.

These new commercial opportunities allow Panther to diversify from its industry leading two-man consumer delivery service into hospitality and wider commercial operations, offering support across the country to trade clients requiring higher volume deliveries that necessitate a more tailored individual solution, as well as increasingly complex assembly requirements.

“The formation of our Special Operations service is yet another milestone for Panther and further demonstrates our ability to

consistently push the boundaries,” says Matthew Thomlinson, Operations Planning Director, Panther.

“The special operations delivery solution by Panther has been in discussion since the start of 2022, and we are delighted to see it come to fruition. The bespoke delivery solutions that this new service offers allow businesses that require more tailored distribution operations to benefit from the excellent services Panther offer.”

To support the operation, Panther has invested in the sourcing and training of select teams of specialist installers, exclusively assigned to the Special Operations service offering to ensure a dedicated, consistent and exceptional service level.

The Panther Special Operations offering has already begun operating for a number of high profile clients in delivering tailored solutions for large scale distributions. Panther believes there is no one size fits all solution so work with the client to create an efficient delivery operation that fits their needs and guarantees exceptional service.

The Special Operations service offering follows other notable successes for Panther, who recently won a contract with Sky to exclusively deliver its new Sky Glass smart TVs and has recently expanded its operation into ROI, offering its industry leading white glove two-person delivery service across the country

Dura Composites launches A1 fire-rated high-rise porcelain deck plank range

Dura Composites has launched Dura Deck® Inspire, the first ever 1.8m long A1 fire-rated porcelain deck plank balcony solution in the UK, especially suited to applications where the building height exceeds 11m.

This highly-engineered luxury product has the appearance of traditional decking with its variegated wood grain finish and perfect for all high-rise applications and anywhere a class A fire rating is required, and where the metallic finish of aluminium planks may not be desirable.

The new product can be easily fitted to concrete and parapet balconies using Dura’s proven aluminium sub-frame system, but as a market first, Dura Composites has also developed a patent-pending* plank retainer system for installing Dura Deck® Inspire on open steel framed balconies. The retainer enables a floating decking system to be installed under self-weight, without

the risk of planks falling should a breakage happen.

The Dura Deck® Inspire Plank Retainer also helps prevent wind uplift and facilitates the quick removal of the decking for maintenance or similar. The decking plank product can span up to a maximum of 750mm at the design standards’ requirement of 2kN - which when compared with timber or WPC decking where maximum spans are 400mm, this is a marked increase in spanning capability. At 1.8m long and a width of 200mm, they are the only porcelain products available that achieve a true timber ‘plank’ appearance rather than the ‘slab’ effect normally associated with porcelain.

An attractive, low maintenance solution

The porcelain decking planks are UV colour stable, do not scratch,

scuff, warp or rot, and are very low maintenance. Porcelain has little to no water absorption, meaning Dura Deck® Inspire can withstand fluctuations in temperature with no risk of deformation and returns a ‘low’ slip potential result in all weather conditions.

Each porcelain plank fits easily into a typical lift for transportation to rooftops and balconies for installation. The 20mm thickness planks are supplied in pairs and weigh just 14kg each, meaning that they are easy for one person to manoeuvre around the site safely.

Dura Deck® Inspire planks are produced in Europe with 61% of pre-consumer recycled materials. All the raw materials used in the production come from a radius of 500 miles of the manufacturing plant and the products’ cardboard packaging materials are both made from recycled paper and are in turn recyclable.

Dura Deck® Inspire is available in four attractive colours: Merula, Dove, Juniper and Wren. Free samples of each colour can be requested through the website.

To ensure products are affordable and competitive, special price bands are offered for repeat customers who hold a trade account.

Contact Details www.duracomposites.com

London-based design house, Morpheus & Co., continues to grow with two exciting new appointments

The rise of branded residences across the globe has seen major fashion houses such as Armani and luxury car makers including Aston Martin, offer interior design experts new and exciting opportunities to create unique spaces as brands continue to explore new ways to expand their market share.

Continuing to expand into new markets and determined to showcase their expertise in branded residences and boutique hotels, is award winning, London-based design house, Morpheus & Co., who recently appointed Antonio Quesada as Managing Director, and Winyu Chantadara as Associate Director.

driving the expansion of the company into new European and Middle Eastern markets, building Morpheus & Co.’s reputation as experts in branded residences and boutique hotels, as well as acting as a facilitator between the interior designers and the architects to ensure the maximum potential for each project is realised.

enhance the inherent character of the architecture and location. Drawing on his vast knowledge and passion for the arts and fashion, he takes a couturier’s approach to design to offer clients ultra-bespoke luxury and tailor-made services and methods. The end result of all of Winyu’s projects is an impeccable, timeless space where architecture, fittings, fixtures, furniture and accessories all flawlessly and harmoniously blend together to create a one-of-a-kind space with the ultimate wow factor.

Antonio Quesada, Managing Director at Morpheus & Co. said:

“Joining Morpheus & Co. at such a key stage of its growth offers a truly fantastic and exciting opportunity. Over the next three years, we aim to reiterate that Morpheus & Co. is the leading interior designer in hospitality and residential projects, whilst maintaining its reputation as a leader of sustainable and ethical design, alongside showcasing that we are experts in branded residences and boutique hotels.

Antonio joins the team from renowned interior design studio, Kelly Hoppen Interiors, where he led the architectural department for almost half a decade. Originally from Spain, his architectural degree, where he specialised in sustainability and construction, will help to offer a fresh and unique perspective on the company’s upcoming projects.

Antonio’s passion for interior design was first discovered during his role at Hill House Interiors, where he was involved in a number of exclusive interior design projects. As Managing Director of the business, his role will involve

Winyu joins Morpheus & Co. with extensive experience spanning over 13 years, having led multiple teams to deliver some of the world’s most iconic hospitality and residential developments. At Morpheus & Co., Winyu will be responsible for overseeing the creative direction of the studio and will be at the forefront of driving the business, supporting in its ambitious growth plans to expand its hospitality and residential portfolios and acquire new projects across Europe and beyond.

In all of his design projects, Winyu meticulously works to retain authentic building features and

Interior designers have a huge responsibility to design spaces that are both beautiful and functional and I am excited to use my experience in architecture to help support the team to make the most of project designs, whilst also helping the business to grow.”

Winyu Chantadara, Associate Director at Morpheus & Co. commented: “I am thrilled to be joining the Morpheus & Co. team as an Associate Director. Morpheus & Co. is such a well-respected name within the design industry, and I am really looking forward to working on such a diverse range of projects, whilst also helping the business expand its portfolios into branded residences and acquire new projects across Europe and further afield”.

The Espresso Martini

As a vodka dedicated to mastering the perfect serve, Smirnoff has recently announced its partnership with The Allegra Group, purveyors of the world’s largest and most celebrated coffee festivals, to host a series of unmissable masterclasses for coffee and cocktail lovers.

The partnership includes exclusive category sponsorship across the 2023 Coffee Festival portfolio to bring the perfect Espresso Martini to life for an estimated audience of 120,000 visitors across Amsterdam, London, Paris, São Paolo, New York and Milan.

“As a global brand, we are excited that the scale of this partnership will take us across three continents, showcasing Smirnoff’s aptitude as the vodka of choice for Espresso Martinis and beyond,” said Stephanie Jacoby, global brand director at Smirnoff.

Smirnoff has brought its vibrant energy to the fore through festivalwide Espresso Martini sampling and headline sponsorship of the cocktail bars at the Amsterdam and London Coffee Festivals, and will continue to serve up perfectly shaken

Smirnoff Espresso Martinis through the remainder of the year. A bespoke ‘City Serve’, created in collaboration with a local coffee roaster and in celebration of the unique spark each city’s culture has to offer, will also be available.

“We know the exceptional smoothness of Smirnoff No.21 serves as the perfect foundation for vodka-based cocktails, so we wanted to challenge leading local bartenders and coffee roasters to experiment with this to create each City Serve,” said Jacoby.

Four of this year’s largest festivals will also play home to Smirnoff Cocktail Masterclasses – sessions designed to bring guests together over a premium-quality cocktail-making experience. Each 45-minute session will be hosted by a local leading bartender and local coffee roaster, offering guests the opportunity to get hands-on with Smirnoff and empowering them with the skillset to create the perfect Espresso Martini and their local ‘City Serve’ at home.

“We feel an authentic connection with Smirnoff through our joint passions for culture, flavour and

craft. We’re very pleased to have them as a partner across our 2023 coffee festivals and look forward to the brand bringing its vibrant energy to our existing event formats. We’ve seen increased interest from the coffee trade in exploring coffee cocktails and we look forward to working with Smirnoff on educating and entertaining through the art of mixology at each of our worldwide events,” said Ludovic Rossignol, co-founder of The Coffee Festivals. Masterclass tickets will be available to purchase from the ‘Tickets’ section of each festival’s website.

Upcoming Festival Dates

• 20th – 23rd April: London

• 13th – 15th May: Paris

• 23rd – 25th June: São Paulo

• 6th – 8th October: New York

• 2nd – 4th December: Milan

The Espresso Martini: a classic cocktail. And really, nothing compares to that first sip of the night - so it must taste good.

Consumers seek natural beverages to boost energy levels

Finlays has carried out proprietary new research showing the fundamental shifts in consumer drinking habits post-COVID, and which mega trends have survived the turbulence of the last few years.

Consumer demand for natural and organic has accelerated

Consumers are drinking more natural and organic beverages, Finlays research shows, compared to two years ago. It seems that these mainstream trends continue to grow in appeal and have not reached saturation point, with one in ten 25–35-year-olds further increasing their already high consumption of natural and organic beverages.

“Consumers are seeking ‘clean label products’ such as those containing organic ingredients (18%), and free of artificial flavour or sweeteners (15%)”, Sian Edwards, Group Insights Manager at Finlays, explains. “Beverage brand owners can tap into this trend by choosing ingredients that consumers perceive as naturally beneficial for their health, such as green tea, which contains naturally occurring antioxidants and catechins.”

Boost for natural caffeine

This demand for natural beverages is driving major shifts in where consumers are looking for an energy boost. A third (33%) of Europeans are drinking more traditional sources of caffeine, such as tea and coffee, demonstrating the opportunity for these ingredients within the ‘clean energy’ movement. “It’s really interesting to see, from our research, that consumers are as likely to drink tea for an energy boost, as they are to drink energy drinks” Edwards notes.

“Supply shortages of synthetic caffeine from China, the world’s largest exporter, has driven demand for natural sources of caffeine from tea and coffee,” explains Edwards. “The ‘health halo’ around coffee and the rising interest in its health properties are paving the way for beverage brands to innovate. For example utilising cold brew coffee, a natural source of caffeine, to provide additional benefits.”

‘Hydration-Plus’ becomes major trend

Half of European consumers (48.4%) are drinking more water than they did pre-pandemic. But consumers are seeking more than just hydration, with one in five consumers (20.2%) looking for drinks with more than one benefit, increasing to nearly a quarter (24.1%) of consumers aged 35-55.

However, brand owners have to balance this with the need for good-tasting products – 16.8% of consumers are looking for healthy drinks without compromising on flavour. “Great taste is a major factor in encouraging that repeat-purchase”, Edwards explains. “Consumers are looking for new ways to enjoy water with enhanced flavours and added benefits.”

Functional beverages continue to gain momentum

Six in ten European consumers are more conscious of their physical

health than pre-pandemic. “This is a major acceleration of the already well-established health and wellbeing trend,” Edwards explains, “and interestingly, this is even higher for older generations, demonstrating the broad appeal of products that tap into the health and wellbeing space.”

Consumers are looking for a wide range of functional benefits from their beverages, including energy-boosting (34%), relaxation (22%) and mood-boosting (22.6%). “This shows the huge scope for innovation in the beverage industry, relating to both physical and mental wellbeing” Edwards adds. “Tea and coffee are well-established with consumers as natural ingredients that can be positioned as energising or relaxing.”

Consumers willing to pay more for sustainability

Another major trend accelerated by the pandemic, over one in ten (13.3%) consumers have changed their drinking habits because they are more aware of the environmental impact of beverages, compared to before the pandemic. Consumers are looking for sustainably-sourced beverages with a minimal impact on the planet. “Finlays Just Add Water sachets can save up to 99% of packaging volume vs plastic bottles so are ideal for those consumers who want to avoid single use plastic but don’t want to compromise on beverage taste and added benefits,” Edwards explains.

This trend is also a major value driver, as more than 75% of European consumers are willing to pay more for sustainable products.

Edwards concludes “the staying-power of mega trends such as health and sustainability has been tested over the last few years, but consumers have only been more engaged in these trends since the pandemic. We’ve also seen some major shifts, as consumers look for a wider range of functional benefits delivered by natural ingredients such as tea and coffee. In an increasingly competitive marketplace, offering natural, sustainable products that tap into health trends, without compromising on taste, is essential to attract modern consumers who want it all.”

To find out how Finlays can support in unleashing the potential of natural beverages visit www.finlays.net or email info@finlays.net

Why innovative drinks brands in Britain are thriving, and how they can continue to grow in 2023

Despite a difficult year ahead for many drinks brands, with consumer confidence still low and inflation proving hard to overcome, the rate of drinks start-ups in the UK is predicted to continue to grow in 2023. Indeed, already this year we have seen drinks brands such as Gunner Cocktails show the world that the UK’s drinks sector is far from closed for business.

Innovation and creativity are at the core of what the UK’s drinks market has to offer and have been the main catalysts behind its growth in recent years.

However, with consumers increasingly attracted to independent brands that can quench their thirst for exciting and innovative flavours, start-up pre-canned cocktail companies like Gunner Cocktails are the best placed to remain resilient during the incoming recession.

Indeed, here at Gunner cocktails we are predicting a 500% growth in sales in the next year. The roaring success of brands like Gunner demonstrates how the UK’s history of being home to the world’s favourite drinks brands is still thriving.

However, if the UK is to maintain its reputation as a hub for start-ups in the drinks sector, brands must look to be trend setters rather than followers.

This includes exploring the rise of no-lo drinks, dissecting consumer demand for canned drinks, and examining the differences in demands

across generations. Indeed, our own research has shown that 61% of consumers prefer buying British products, and 40% feel ‘let down’ due to the ‘lack’ of alcoholfree and low-ABV drinks.

However, whilst January has been the month of the saints, that does not mean that sinners won’t have their time in the spotlight this year. Alcoholic pre-canned cocktails such as Gunner’s Sinner which adds a generous shot of aged rum to their classic Gunner Saint are growing in popularity, with the RTD (ready to drink) canned alcoholic cocktail market growing at a +7% year-on-year.

In light of this, to maximise their market share, start-ups in the drink sector should look to diversify their offering to include both alcohol-free and alcoholic offering so they can capitalise on the growing no-and-low market, which is set to be a hotbed for innovation and creativity in the coming year.

Being awarded ‘Best for Innovative Hard Surfaces Restoration and Repair Services 2022’ by Design and Build Awards and with 30 years’ experience in specialist repairs and restoration, Magicman can assist.

Our customers include celebrated hotels, famous cruise lines and busy international transport hubs. From

Park Lane to Pakistan, Bermondsey to Bermuda, we provide repair and restoration services all over the UK and around the world. At Magicman, we know that a good repair is the best thing to do.

If your premises are in need of some TLC, we have the services and equipment to help you out. We can handle minor chips, scratches, and

other superficial issues as well as more major damage such as dents, burns and cracks.

Our skilled technicians can restore your premises in the highest order by addressing any unsightly damaged items in a timely manner and in an affordable manner. There’s no need to worry about how much time it will take us to complete repairs because our team is always on time—and ready to go!

We do not limit our services to small repairs; we are able to restore main entrances and windows while also working on door frames, cills and even entire buildings or shops fronts. Inside or outside, we can fix any colour, grain, or pattern you may want! We use only certified technicians who are trained and experienced with every job they undertake.

Our goal is always customer satisfaction!

We remove the panic when sudden and unexpected damage occurs which has the potential to push clients into penalty clauses. As completion deadline approaches, it is imperative that snagging issues are remedied promptly and to a standard

The appearance of your hotel is of paramount importance when inspiring confidence and delight amongst clientele.

that assists you to handover to client ‘defect free’. Magicman has both the skill sets and the ability to provide the numbers to ensure this happens.

Most items are produced in batches and replacements, in addition to being subject to long lead times, may not be the same colour or sheen of the original. A Magicman repair is the easy, cost-effective solution.

When you’re a hotelier, you can’t afford to have a room that’s not up to snuff.

That’s why Magicman is the perfect solution for when your rooms need a little work.

We’ve been providing repair services for hotels for over 30 years, and we know how important it is to keep your rooms looking and feeling brand new. We also know that sometimes things happen maybe there’s an incident that causes damage, or maybe it’s just time for an upgrade. Whatever the case may be, we’re here to help you find solutions—and fast!

Our team can handle most problems with efficiency and ease, whether they involve cabinets or furniture. We’ll even handle any of your snagging issues before you hand over possession of the room to your client, so they don’t have to worry about paying extra fees due to incomplete repairs.

We’ve got all kinds of options when it comes to repairing damaged items in your hotel rooms.

What does this mean for you?

Our business model of repairing items on site instead of ordering and installing replacements, saves you

time and money and is better for the environment. Typically repairing on site saves between 50– 80% of the cost of installing a replacement. Repairing on site reduces waste to landfill and greenhouse gases created in production and delivery of replacement items. It avoids long delivery times; any possibility of ancillary damage and items can often be back in use within hours. Magicman provide teams of technicians who repair, restore, and rejuvenate (in-situ) doors, floors, furniture, sanitaryware, baths, basins, shower trays, whirlpools, ceramic tiles, handrails, panels, artworks, sculptures, reception desks, walls, common areas including bars, restaurants, gyms, and spas.

All without removal or replacement!

We are fully accredited, certified, and audited so we can deliver the standards you expect nationwide:

ISO 9001: 2015 Quality Management

ISO 14001: 2015 Environmental Management

ISO 45001: 2018 Occupational Health & Safety

We’re all about making your life easier.

That’s why we created Magicman: to help you save time, money, and resources. Our team of experts can repair hard surfaces to a wide range of different items and types of substrates, including:

• Wood and laminate

• Glass polishing

• Metal polishing

• Stone and marble repair & polishing

• Ceramic tiling

• Plastics / uPVC

• Corian

• Powder coated surfaces

• Painted surfaces (including wallpaper)

• Sanitaryware (baths, basins, and showers)

Big savings

The premise of Magicman is a simple one. Instead of replacing damaged items and surfaces we copy the colours, patterns, texture, and sheen to repair the original, typically saving between 50% - 80% compared with the cost of replacement. Better for you and better for the environment.

Because Magicman work on site (we come to you) and our repairs are so quick, without the lead time involved in ordering replacement items, the turnaround time is reduced, and costs are dramatically lowered. Also, your items are brought back into use much more quickly.

If you would like to know more, please contact enquiries@magicman.co.uk or visit our website www.magicman.co.uk

Maximizing Revenue: The

Benefits of a Sheltered Outdoor Seating or Dining Area

As the weather warms up and customers flock to outdoor spaces, businesses can capitalize on the opportunity to boost their revenue with an outdoor seating or dining area. With the right shelter in place, these areas can be used year-round, allowing businesses to expand their seating capacity and offer customers a unique dining experience.

One of the biggest advantages of an outdoor seating or dining area with shelter is the ability to attract more customers. Research shows that customers are willing to pay more for outdoor dining experiences, and businesses with outdoor seating areas are perceived as more welcoming and inviting. By providing a comfortable and attractive outdoor space, businesses can draw in more customers and increase their revenue.

Moreover, an outdoor seating area with shelter can offer versatility in terms of dining options. It can serve as a space for casual drinks, a romantic dinner, or a family gathering, catering to different types of customers and occasions. The added space can also allow businesses to host events, from live music performances to private parties, further increasing revenue streams.

Having a sheltered outdoor space also means that businesses can extend their operating hours beyond the traditional indoor-only hours. Customers can enjoy outdoor dining even during less ideal weather conditions, such as rain or wind. This translates to more customers, longer operating hours, and higher revenue.

In summary, an outdoor seating or dining area with shelter can help businesses increase their revenue by attracting more customers, offering versatile dining options, and extending operating hours. By investing in an outdoor space, businesses can tap into a growing trend of outdoor dining experiences and provide customers with a unique and memorable experience.

Use the revenue calculator on our new website to find out how much extra revenue your business could be generating with a shaded, year-round use, outdoor seating area!

Research shows that customers are willing to pay more for outdoor dining and businesses with outdoor seating areas are perceived as more welcoming

How to Improve Customer Experience with Smart Video Solutions

Today’s business owners need to provide an exceptional customer experience to develop a loyal customer base and stay competitive. Smart video systems can play a significant role in success. By helping protect businesses from criminal activity and providing insights that help improve every aspect of a customer’s experience from the moment they enter your establishment, it’s no wonder more businesses are leveraging smart video solutions.

Evolving Technology

Intelligent video has evolved. These days, users can expect their video solutions to offer insights, track key metrics, and generate reports on transaction times, customer conversion, and other trends. With insights like this at business owners’ fingertips, using analytics to improve business operations is rapidly becoming the norm – Fast Company reports that 99% of Fortune 1000 companies are investing in big data. Often there is no need to upgrade your current CCTV or EPOS to get on board with intelligent video, as the latest tech can work with existing infrastructure.

Intelligent video can also improve employee performance which is important to ensure a positive customer experience. You can track employee and customer behaviour, identifying areas where employees might need additional training and support. We call this ‘big sister technology’ as it can be used to instigate positive change across the business.

Measuring Customer Experience

Once a leadership team has taken steps to monitor customer and employee behaviour, how can success be gauged? Intelligent video can generate valuable insights on metrics such as speed of service (SOS) which is a key indicator of customer satisfaction.

Intelligent video and AI-powered analytics allow businesses to find areas of improvement in their customer service operations, ultimately becoming more efficient and being able to deliver an even better customer experience. Investing in analytics pays off big: Forbes reports that businesses using customer analytics have higher growth and more sales.

Another key measurement in customer experience is order accuracy. Using video solutions to monitor orders helps businesses identify why orders may be delivered inaccurately and how the issue can be addressed and solved.

Help from DTiQ

If you need expert advice on how to improve customer experience with video surveillance, DTiQ has more than 20 years of experience, serving more than 45,000 clients around the world. DTiQ works with some of the leading QSR brands in the USA and Europe including Burger King, Subway, Starbucks, Domino’s, and the Hard Rock Café to help them manage costs, optimise revenue, and drive operational excellence.

DTiQ combines best-in-class surveillance equipment with cloudbased analytics and convenient managed services. The team at DTiQ can build a customised business intelligence solution that integrates with your existing POS system, saving time and money. Our 24/7 support and enhanced reporting tools give you the data you need to drive better business decisions.

Interview with Nick Reid, Co-Founder of Balearic Drinks Ltd

What was your inspiration behind founding Balearic Drinks Ltd?

My inspiration has always been to challenge the global drinks conglomerates and highlight Ibiza’s most iconic brands.

What lead to the ground-breaking luxury collaboration of Café del Mar Spirts?

We wanted to secure the most memorable and nostalgic brand that really connected and helped tell the storey of Ibiza. We approached the team at Café del Mar with The Spirit of the Sunset concept and the rest was history.

What makes your company stand out as exceptional in the marketplace?

Balearic Drinks Ltd is a unique business. We fill a niche supporting global brands with a turnkey drinks portfolio. We also give our brands the retail recognition and design investment they deserve – that’s fundamental to standing out. Our brands have developed a truly international fan base over years of trading – we understand how to convert and connect that heritage through our exceptional range of spirit collaborations.

Who do you see as your typically drinking your spirits?

It’s a lifestyle product - those who seek premium, fantastic tasting spirits that connect them back to the brands and place they love the most – Ibiza!

Who is your next collaboration with?

We are launching a beautiful trio of spirits for one of Ibiza’s most exciting and lifestyle driven beach club concepts this summer.

What principles does your company operate on to ensure it delivers a world-class offering?

In a nutshell our drinks have to be retailready and stay true to our brand partners. We are not your typical licensing business – we invest substantially in ensuring our products stand out on shelf and scream identity. Our global partners, from design, distilling, distributing and marketing are heavyweight, results driven and

internationally focused operators and have the ability to scale fast. With the Café del Mar collection I am in no doubt we have achieved a word class extension to product and brand.

How does Balearic Drinks Ltd help make eco-friendly brands?

We give back to where it all began – Ibiza. Through our strategic partner Ibiza Preservation, each bottle sold raises money and awareness to save the island; to protect its natural flora and fauna, to preserve the seagrasses and shoreline and to ensure everyone can visit a place of unsurpassed beauty and enjoy those famous sunsets and crystal-clear waters for generations to come. Our products are completely plastic free and our distilling operations B-CORP and carbon neutral.

Can you tell us about some of the most remarkable experiences since the start of your company?

It’s always the first sale! 12-18 months of development, design and brand work with huge investment in suppliers and stock – nothing beats the experience of knowing your products can compete and will be enjoyed by thousands of people all over the world.

Where do you see Balearic Drinks in five years’ time?

That’s impossible to say but the single most important goal is we build a competitive and exclusive drinks business that rewards both our brand partners (through licensing revenue) and their/our customers (through quality, brand connection and lifestyle). Our operating model is scalable and our brands are globally recognised - so it’s an extremely exciting time for our business and our partners.

General Manager appointed for new £30m Mercure Paignton Hotel

With the opening of Mercure Paignton, the Accor Group has announced its appointment of Jason Parry as the new General Manager.

The latest addition to world leading brand Accor’s global portfolio of 5,300 franchised properties, the Mercure Paignton is a new seafront art-deco inspired hotel owned by Singapore-based Fragrance Group, franchised by the world class Accor group and operated by RBH Hospitality.

Jason brings over 20 years of experience in the hospitality and hotel industry to the new role, having previously held senior roles with the Grand Hotel and the Imperial Hotel in Torquay and the St Ives Harbour Hotel. Prior to his latest appointment, he held the position of Senior General Manager for Devon with the Harbour Hotels Group, which he joined 13 years ago.

Jason says: “The Mercure Paignton hotel is a hugely exciting project for me, as it offers leisure and business guests and diners an experience like no other on the Riviera.

“I am delighted to be at the helm, as we work hard to grow our team, deliver a successful launch, provide a high quality guest experience and establish a strong presence in Torbay and the South West.”

Having worked across a range of operations, including

negotiation, catering, budgeting and food and beverage, Jason has a demonstrated record of hotel management and negotiating strong sales. He also has close ties to the region, having lived in the area for many years and previously studied at South Devon College, where he acquired a Hotel Management Diploma in Hotel, Catering and Institutional Management.

The Mercure Paignton and the Ibis Styles hotel, due to open on the seafront later this year, signifies an investment from the Fragrance Group in the local area of £30m.

Jason comments: “In addition to enhancing Paignton’s appeal for visitors from across the South West region and the UK, the hotels are set to deliver many benefits for the local economy, such as a boost for Riviera tourism and employment for local people.

“The Fragrance Group’s investment in the local economy demonstrates Executive Chairman and CEO Mr Koh’s confidence in the regional market and in Paignton, and the English Riviera, as a popular UK visitor and leisure destination.”

Please click here to find out more about the Mercure Paignton and book a stay.

Please click here to find out more about Mercure Hotels

AA reveals new Rosette Award winners for 2023

Fifteen restaurants were commended for their culinary excellence, demonstrating an unprecedented level of quality and originality.

One venue was awarded the esteemed four AA Rosettes, while an impressive fourteen were granted three AA Rosettes.

Establishments with three AA Rosettes are all outstanding restaurants achieving standards which demand national recognition well beyond their local area, while those awarded four AA Rosettes are considered among the top restaurants in the country.

London-based restaurant, the Amethyst, received four AA Rosettes – standing out for its creativity and boundary-pushing flavours and presentation, which earned it a top spot as one of the finest UK restaurants.

The list of outstanding restaurants awarded three AA Rosettes, represents every corner of the UK, including One Devonshire Gardens by Hotel du Vin, in Scotland; Upstairs by Tom Shepherd, in the West Midlands, Home by James Sommerin, in Wales, Karrek, St Enodoc Hotel, in Cornwall, and Alex Dilling, Hotel Café Royal, in London.

Simon Numphud, Managing Director at AA Hotel & Hospitality Services, which operates AA quality assessment schemes, said: “This year we’ve seen an exceptional level of culinary excellence demonstrated by those receiving our coveted three and four AA Rosettes.

“I’m constantly inspired by the resilience, innovation, and quality demonstrated by these trailblazers in our industry. Congratulations to the chefs and front-of-house teams who have helped make their Rosette awards possible.”

As is tradition, each winner of a Rosette Award also received the iconic porcelain AA plate.

Craig Martin, Head of Sales UK at RAK Porcelain, the sponsor for the 2023 AA Rosette Awards, said: “We are absolutely delighted to provide the AA Rosette plates, which are the hallmark of culinary excellence. It’s fantastic to recognise these outstanding restaurants which are amongst the best in the UK. Congratulations to all worthy recipients.”

Since 1956, the AA Rosette awards have been a mark of leading restaurant and hotel venues across the UK. The allocation of multiRosettes is determined by one or more visits by an AA inspector to a hotel or restaurant.

To discover all of the top restaurants across the UK with AA Rosettes and also watch the 2023 Rosette awards ceremony, please click here

The full list of 2023 Rosette winners

New four AA Rosettes:

• Amethyst | London

New three AA Rosettes:

• Upstairs by Tom Shepherd | West Midlands

• The Traddock | North Yorkshire

• Smoke, Hampton Manor | West Midlands

• Home by James Sommerin | Wales

• Karrek, St Enodoc Hotel | Cornwall

• The Dog and Gun Inn | Cumbria

• Turnips with Tomas Ludakevicius | London

• Thornbury Castle | Gloucestershire

• The Checkers | Wales

• Ben Wilkinson at The Pass, South Lodge | West Sussex

• Alex Dilling, Hotel Café Royal | London

• 263 | Lancashire

• Restaurant 1890 by Gordon Ramsay | London

• One Devonshire Gardens by Hotel du Vin Glasgow | Scotland

The UK’s top restaurants and hotels have been recognised at this year’s prestigious and highly anticipated AA Rosette Awards.